Terms and Conditions
Shipping for orders within Australia is a flat rate of $4. Due to Australian export laws we cannot current ship outside of Australia, but please still contact us if you’re interested as this will help us gauge interest.
Chief Nutrition business hours are from Monday to Friday 9am to 5pm. Any orders placed over the weekend will be processed the next business day.
Standard delivery timeframes are between 5-15 business days. Delivery to Western Australia may take up to 20 business days.
Please note we are unable to post to PO Boxes, please provide a Home or Business address when placing your order.
Returns & Refunds
We provide an unconditional return policy on our products purchased from our website. If for any reason whatsoever you are not satisfied, please return your purchase in it’s original packaging within 30 days for a full refund (less shipping fees).
Unwanted items must be returned to the following address in full, original packaging:
Chief Nutrition Pty Ltd
Level 1, Suite 1.05,
20A Danks St,
Waterloo NSW 2017
Please email [email protected] to have your refund request processed. We will not commence processing your refund or exchange until the returned goods are received. Returns will only be accepted if they are sent by prepaid parcel post only. A refund can only be made to the credit card used to make the purchase and will be for the product only.
Customer Service Policy
We are committed to providing exceptional customer service and the best quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Terms & Conditions
This site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos and graphics, the worldwide rights to which are owned by Chief Nutrition. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this site in any way, except that you may download one copy of such contents on any single computer for your personal, non-commercial use only, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends.
To the fullest extent permissible under applicable law, Chief Nutrition disclaims all warranties, express and implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the generality of the foregoing, Chief Nutrition does not warrant that: (a) the contents of this site will be accurate, reliable, error-free or non-infringing, or that any errors in such contents will be corrected; (b) that this site or the server that makes it available are free of viruses or other harmful components; or (c) that your use of this site will be uninterrupted.
Mention of particular resources on this website does not necessarily imply endorsement of them or their products. There may be other resources equally useful for your needs. This site and its contents are provided “as is” and without warranties of any kind. The information on this website is supplied on the terms and understanding that Chief Nutrition is not responsible for the results of any action taken on the basis of information on this website, nor for any error in or omission from this website. Chief Nutrition expressly disclaim all and any liability and responsibility to any person, in respect of anything, and of the consequences of anything, done or omitted to be done, by any such person in reliance, whether wholly or partially, upon the whole or any part of this website.
Under no circumstances and under no legal theory (including, but not limited to, negligence) shall Chief Nutrition be liable to you or any other person for any damages, whether direct, indirect, special, incidental, consequential, punitive or otherwise that result from, arise out of, or are in connection with the use of or access to, or the inability to use or access, this site or its contents, even if Chief Nutrition have been advised of the possibility of such damages.